Terms of Service

Elenor Luxe is ideal for treating neck, shoulder, and upper back pain, neck hump/dowager's hump, forward head posture, pinched nerve in the neck, TMJ, tension headaches, migraines

Yes, the Elenor Massager is completely portable & requires no cables.

The Elenor™ Massager comes with a 30-day money-back guarantee that starts only when you receive the product. We're offering this guarantee because we're confident that our product works. If you're not completely satisfied with the results, contact our support team at luxeelenor@gmail.com.com for a refund.

Yes, it can be used in bed—the massage, heating, EMS, and acupressure functions will work in bed as well. However, the stretching technology won't work as it requires a hard surface. If lying on the floor is difficult for you, you can use a blanket to make the surface softer. This way, the stretching technology will still function effectively.

It’s generally recommended to avoid stretching and massage for six months following neck fusion surgery. Therefore, if you’ve had neck fusion surgery within the last six months, we do not recommend using the Elenor™ Massager as your neck is still recovering. If it has been more than six months, you can safely use the Elenor™ Massager.

The pain, stiffness and discomfort significantly reduce after the 1st session (15 min), but for long term results we recommend using the device for at least 14 days (15 min/day).

To avoid middlemen hiking up the prices, we don't sell on marketplaces. We sell exclusively on our website.

Disclaimer: Be aware that several companies produce products similar to our Elenor massagers, and our products may appear on other websites, potentially causing confusion or deception. 

1. Press the ON/OFF button to start the machine.

2. Lay down on the massager, and adjust the temperature, massage and EMS level to the one that feels comfortable for you.

3. Relax for 15-20 minutes while the massages does its job.

4. Repeat daily for 7-14 days, and after that when needed (whenever you start feeling tension/pain in the neck).

For a more detailed explanation please checkout"Customer Care"section.

If by mistake you didn't receive a user manual with your product, please contact us at luxeelenor@gmail.com