Thank you for shopping at Elenor Luxe.
If you are not fully satisfied with your purchase, you may request a return or refund within 30 days of the delivery date.
How to Request a Return
To start a return, contact us at support@elenorluxe.shop and provide:
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Your order number
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The email used at checkout
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A brief description of the issue
Our support team will respond within 24–48 hours.
Return Conditions
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Items must be in original condition unless defective.
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Returns must be approved before sending the item back.
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Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
Refund Processing
Once the returned item is received and inspected, refunds are processed within 5–7 business days to the original payment method.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, email us at support@elenorluxe.shop within 48 hours with photos.
We will replace or refund your item at no cost.
