At Elenor Luxe, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day return policy starting from the day you receive your item.
To be eligible for a refund:
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Your item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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Proof of purchase or order number is required.
How to Request a Return
To start a return, please contact us at luxeelenor@gmail.com with:
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Your order number
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A short description of the issue
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(Optional) photos or videos if the product is defective or damaged
Once your return is approved, we’ll provide detailed instructions for sending the product back.
Please note: Items sent back without authorization will not be accepted.
Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company — it may take time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at luxeelenor@gmail.com.
Damaged or Defective Items
If you received a defective or damaged product, contact us immediately with photos or videos. We will send a replacement or issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, used massagers cannot be returned unless defective.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
Questions?
Contact us anytime at luxeelenor@gmail.com — we’ll be happy to assist you.